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 Zopim.comZopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design:

Usability: Zopim serves up only the productive tools, packaged for a difference. For example, canned messages are productive, but only if you remember them – what if you don’t? Zopim has an functionality similar to Firefox’s Awesome Bar, which suggests answers to the questions asked even before you begin typing.

Convenience: Zopim’s solution ensures that website owners can tend to their visitors no matter where they are. Messages can be routed to consumer IM clients, providing the possibility of replying on-the-go with mobile IM clients. And if website owners are not logged onto the Zopim Dashboard or their IM, Zopim detects that and switches to the offline messaging mode where visitors can leave their message.

Simplicity of design: Zopim’s Chatbar design is very much inspired by Gtalk within Gmail, which ingeniously allows users to chat while handling emails. Not only is this highly visible, it’s a more elegant way to handle chat than in a separate pop up browser window.

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