As far as helpdesk software goes, few platforms are as comprehensive as this one. Kayako lets users manage tickets, emails, calls and live chats in a unified way. A neat dashboard makes that possible – the members of your support team will be able to see what the problem is, follow it up, add notes to it, change its status and also forward it to the person who could solve it in the event the answer eludes them.
And when it comes to the sorting and filtering of tickets, the system is an intelligent one. It can learn from your every operation, detect which tickets have more priority, and automatically organize the lot of them based on that.
Kayako is a paid application, with plans starting at $ 29 per month. A free trial is also available, and anybody will be able to test Kayako to the full for one month without having to pay anything, or having to disclose his credit card information.
Kayako.com In Their Own Words
The only help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place.
Why Kayako.com It Might Be A Killer
It is a fully-featured application – members of your support team will be able to keep everything on track at all times, and if the problem exceeds their grasp then they will be able to forward it to the one who could handle it.
Some Questions About Kayako.com
Is the pricing really right? 
