Make Sure Your Customer Always FEELS Like She’s Right
The customer may not always be right, but your startup better make her feel like she is if it’s going to survive. Helprace can help you with that.
3 Tips For Making A Stronger Customer Connection
While many business leaders are content to sit at their desk waiting for the phone to ring, in today’s competitive business environment, you must begin thinking differently in order to grow (or retain) your client or customer base. This doesn’t mean changing your service offerings; it means spending time on…
What Is CRM And Does Your Startup Need It?
Now that you’re deep into the world of being a business owner (is it as much fun as you thought it’d be?), you’ve probably heard the term “CRM” thrown around. I’m sure you’re dealing with about a million new terms and names and systems, so I thought I’d take the time to explain what CRM means and give you an…
Customers Know If You Truly Care About Their Experience. Startup Customer Service Tips
I’ve heard it over and over. Interview after interview. The majority of successful startup founders stress this ideal and it should come as no surprise. Can you guess what one of the most common ideals they express as extremely important is? Surprise: Listening to the users’ needs and the importance of…