RivaService.com – Field Service Management Simplified

  • February 10, 2010

RivaService.comIn general terms, RivaService is a newly-launched solution that serves two main purposes: the management of field services, and the scheduling of jobs. Taken together, their aim is to let any organization manage its service operations from top to bottom, automating these steps that are traditionally time-consuming.

A dashboard is provided to these ends, and jobs can be scheduled and dispatched from it. Map-based tracking is likewise provided, and the supervisor can see where everybody is located in real time. Logistical changes, then, are very easily implemented.

The most interesting aspect is that this service does not retail at a fixed fee. Rather, RivaService is modular and you will pay as you go. You are solely going to choose the plans that appertain to your company, and pay only for these.

The basic aim of this solution is letting service companies forget about IT and IT infrastructure considerations, and focus on what should matter above all: their core operations, and the satisfaction of clients. It is worth noting that during the current beta phase the service is provided at no cost – you can sign for the field service and see all the main features already in position. Paid plans are yet to be announced.

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