osTicket.com – Give Better Support To Your Customers
This is a new support ticket system marked by a great versatility. To me, its main asset is that it can handle inquiries that are generated by channels other than email – both inquiries that have been received via the phone and through web-based forms can be managed using osTicket. Knowing the ways in which requests can be placed, I think you can guess how the rest of the system works by yourself – a ticket is created for...