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Trying to Improve Your Customer Experience? These 4 Tools Can Help

May 25, 2022

Over the past few years, more and more companies are realizing the importance of providing an amazing experience to every single customer. And while everyone is looking for secrets to delivering a customer experience that earns rave reviews, these tips and tricks won’t be enough to improve your customer experience.

Apart from doing everything in your power to create a great customer experience (CX), you need to take advantage of the technology you have at your disposal. Luckily, there are various tools that can help you take your customer experience from good to great.

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If You Want To Snag Those “Walk-In” Customers, It’s Time To Engage

July 22, 2015

Don’t lose money by letting customers abandon your site because they can’t figure out what’s up. It’s time to Engage.

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Still Relying On The FAQ To Prevent Churn? Then Your Site Help Is On Life Support

September 15, 2014

Hoping customers will turn to the FAQ page for answers on their own is like expecting them to walk to the nearest river when they need a bath.

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14 Tips For Using Live Chats To Engage Your Customers

December 6, 2012

Live chat is one of the most useful tools for conversion optimization. While you can come up with ideas about what to change on your site, only by engaging with dozens or hundreds of prospective customers as they come to your website can you gain an in-depth understanding as to what part of the buying…

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LivePerson Smells An Opportunity And Buys Startup Look.io

June 25, 2012

Chatting and instant messaging with friends is standard between mobile devices but soon companies wishing to sell us products and solve customer service issues will have the ability to communicate with us directly through our mobile device via a chat window. Since we’re now more connected, it makes sense that companies both large and small desire a way to connect with their customers through mobile devices and thanks to startup Look.io, the technology will soon become ubiquitous.

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ChatAnd.com – Live Chat With Customers

January 29, 2012

There’s lots and lots of services for adding a live chat to your site (Userlike and ClickDesk are two popular ones), but you might be looking for something a little more special. And you know what? You’re entitled to demand a little bit more from the apps you use. And Chat& delivers exactly that: a live chat with some features that no other competitor comes with.

Chat& lets your visitors connect one-on-one with your operators, in a virtual setting that replicates the face-to-face experience of walking into your showroom and talking with any of your salespeople. And not only will your customers talk with your support staff as if they were standing one next to the other, your staff member can take over the website navigation of the customer and show him exactly what he means in a more direct way. And a more direct way of giving answers to a customer who’s got questions is always a more effective way to get things done.

And in addition to letting you use a virtual e-showroom and share browsers with your customers, Chat& comes with all the features its competitors have. These customers that want to talk to your support staff using a simple text chat will be able to do it.

There’s three versions of Chat&: “Lite”, “Basic SaaS” and “Enterprise”. A “Lite” license costs $9.95, and it expires within a week of having been bought. It’s the kind of license to get for special sales events and unique sponsorships. If you’ve got a retail website and you want to provide regular consumer support, then you should go for any of the other two licenses. And you can always sign up for a free trial, and try the service to the full firsthand.

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UserLike.com – Live Chat For Sites And Apps

January 20, 2012

There’s plenty of companies that let you add a live chat to your site, and talk to customers in real time. Chatwing and Clickdesk are two that easily spring to mind, and there’s a billion more. However, there’s not really that many platforms for app developers who are looking for ways of interacting with their customers. If you are one and you want to add a chat to your app, then you’ll most likely have to do the coding yourself. Unless you go for a service such as Userlike, that is.

Userlike lets you add a live chat both to any site you have created, and to any iOS app you have developed. And it lets you receive messages through your favorite instant messenger, too. You’ll get to chat with users both when you’re sitting in front of your computer and when you’re on the go.

And Userlike is a great platform for teams that have got lots of different agents. Calls are routed to the agents that are less busy, and they always get detailed caller information. This means they’ll always know who they’re talking to and what history he’s got with your company from the minute they start talking.

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UserFlux.com – Live Chat Widget

September 28, 2011

People who visit your site have questions. And they want to have them answered fast. They don’t want to click through five different links just in order to talk to an operator. They have better things to do. And if you don’t provide them with an instant way to have their questions answered, then you’re losing them as customers. It’s as simple as that.

Fortunately, giving visitors the chance to talk to an operator or agent is anything but difficult nowadays. There are lots of services that will let you see to that without having to buy expensive hardware, or even installing complex software on your own servers. UserFlux is one such service.

If you give it a try, you’ll discover that it is an instant live chat widget that lets you process requests from just anywhere your users are on your site. UserFlux is a no-barriers service – it lets visitors connect with operators without having to fill unnecessary fields out, and once a question has come through then the system can take care of having them redirected to these pages where the data they need can be found.

And UserFlux will also let you have your site updated dynamically by using push notifications. These are allowing you to announce the latest news and developments to all your visitors, in a way that’s instantly noticeable and hardly annoying.

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ClickDesk.com – Add A Chat To Your Site

June 24, 2011

Adding a chat to your site is not just advisable if you are a product/service provider – it is actually something that you must necessarily do. Nowadays, the first thing people do when they have any kind of problem with anything they have bought is to check the Internet for help. And they are coming to your site first of all. Anything that you can do in order to help them get your product to work in a quick way is going to turn them into the kind of customers who are going to bring more customers in before too long. Adding a live chat to your site certainly falls into that category.

And adding a chat like the ones that you can add using ClickDesk all the more so – these will come complete with the ability to take calls from visitors at the same time that you are chatting to them. This can but make troubleshooting a lot easier both for customers and for your operators.

And coming back to the actual chat in itself, inbuilt UTF8 support means visitors will be able to chat in just any language with your operators. So, it is fair to say the whole application is a truly international one.

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FaceFlow.com – Chat For Groups Of People

May 17, 2011

FaceFlow is a new chat application that makes it supremely easy to chat with up to four people at the same time. FaceFlow is actually a video chat system – you will be able to see what your friends are doing, and hear their voices in real time.

This is great when you are vacationing abroad, and you want to tell your friends about your latest adventures. Instead of talking to one after the other individually, using FaceFlow you will be able to tell everybody at once of your escapades.

But there is more to FaceFlow than that. Just imagine the potential this has for collaborating professionally, and for connecting with those who are in your same study group.

And FaceFlow is also usable in a different context, as users of the site can start random chats. These will let up to four people who have never met before chat with each other. The results can fall in many categories, but uneventful is not one of them…

FaceFlow is a free application, it works 100 % on the browser and registration is as simple as it gets.

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Kayako.com – Powerful Helpdesk Software

May 11, 2011

As far as helpdesk software goes, few platforms are as comprehensive as this one. Kayako lets users manage tickets, emails, calls and live chats in a unified way. A neat dashboard makes that possible – the members of your support team will be able to see what the problem is, follow it up, add notes to it, change its status and also forward it to the person who could solve it in the event the answer eludes them.

And when it comes to the sorting and filtering of tickets, the system is an intelligent one. It can learn from your every operation, detect which tickets have more priority, and automatically organize the lot of them based on that.

Kayako is a paid application, with plans starting at $ 29 per month. A free trial is also available, and anybody will be able to test Kayako to the full for one month without having to pay anything, or having to disclose his credit card information.

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cSupport.dk – Live Chat Support For Customers

January 25, 2011

cSupport will give you the chance to implement a supple live chat service on your site or blog, and interact with your visitors in a really direct way. You will be able to answer all their queries in real time, and the fact that multiple chat windows can remain open at the same time means a single member of your customer team will be able to deal with several clients at once (as opposed to a phone operator, who invariably has to handle queries one by one).

The overall chat interface is really intuitive, and both sound and email notifications will be served the moment any new communication materializes. Plus, messages can be predefined for specific actions, letting you save even more time and human work.

cSupport is available in different packages, and if you want to try it for free you will be able to do it for as long as you want, although you will be limited to only one operator. When you are ready to move on, you will be able to pick from any of the two paid plans that are offered. These come with support for a larger number of operators and sessions. And they come with no branding, too.

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Sifonr.com – Live Video Chat With Multiple People

November 26, 2010

Sifonr is a video chat platform that has two truly commendable qualities. First of all, the whole service is provided at just no cost whatsoever. And in second place (but not least important in any sense) there is no need to register either. You can land on the site and begin chatting with your friends straightaway.

And when it comes to the actual chat services provided, Sifonr is also praiseworthy. You can chat with all the people you want at the very same time, and you can also proceed to share files with them, right as you are chatting away.

There is no limit to the number of participants that can be in the same Sifonr room. You can invite your whole classroom or the entire soccer club if that is what you want. As it was mentioned at the beginning, you are not going to be charged a thing.

A new Sifon is created by clicking the button that is displayed on the main page. You can then proceed to invite all your friends in the way that is more comfortable for you. I am sure many will use Facebook, but you can also invite people by email if you wish.

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Camcite.com – Yet Another Chat Service

March 10, 2010

You can say what you want about the negative trails it uncovers, but you can’t deny that Chat Roulette has caused a sensation. The programmer (a seventeen-yea old boy from Russia) is actually debating whether to stay in his homeland or relocating to Silicon Valley.

It has been success story in every sense, and it comes as no surprise that others should try and replicate the formula, or come up with something essentially related that has a twist of its own.

That is the case with this site. Named Camcite, it will let you talk with people right on the spot, and the defining element of the website is that it directs you to a room in which there are only people from your same city.

Of course, it might happen that your local town has no presence on the chat room, or that the one compatriots that are there are about as dull as “All About Steve”. If that happens to be the case, you will be able to jump to another chatroom at will, and (hopefully) have a funnier overall experience. And you can also engage people on a 1 to 1.

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Talk2Us.in – Implementing Chat Support Into Your Site

August 5, 2009

We could define Talk2Us as a live chat application which can be integrated with any website and used to engage customers in real time conversation. It can take care of answering queries, questions and ironing any buying spots, and hopefully positively influence purchase decisions.

Notable features include visitor monitoring in real time, and proactive inviting them for chat even if they don’t request a chat, support ticket system to streamline customer queries, and a knowledgebase system for coping with frequently asked questions.

Also, Talk2Us needs no added IT Infrastructural support and it provides rapid customer support while being a completely cost-effective solution. It can not only help you serve your clients better with complete help desk & support ticket solutions but might even help you recover what you spent on your advertising expenses.

The uses of such a system are not circumscribed to just one type of industry – rather, it is very useful for industries ranging far and wide, be it a travel or hotel website, and portals of every denomination are actually taken into account, including those who collect tips or advice on assorted issues like web design, hosting, weigh loss… the possibilities are endless.

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Mioot.com – Live Chat

April 17, 2009

On this online resource you will find a live chat service that will let you get in touch with many people. This is a system that provides users with the possibility to get all the information they need in order to know who is visiting their website and what they are doing on it.

In addition to this, the service helps you to understand more about what your visitors are interested in.

It is always good to get in touch with your clients in order to know everything about their preferences, and dislikes. In this competitive world there are many companies that are already thinking about alternative ways to contact their customers so they can give them only what they want. This is survival, and this solution could help you to accomplish it.

Among the many advantages of this service you will find an increase on your sales volume, as well as your operator’s efficiency. In addition to this, you clients will be confident on the fact that they can trust you.

There are many services you will be able to get on this site and you will get more information about it at http://www.mioot.com

Zopim.com – Seize Every Sales Lead Today

January 20, 2009

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design:

Usability: Zopim serves up only the productive tools, packaged for a difference. For example, canned messages are productive, but only if you remember them – what if you don’t? Zopim has an functionality similar to Firefox’s Awesome Bar, which suggests answers to the questions asked even before you begin typing.

Convenience: Zopim’s solution ensures that website owners can tend to their visitors no matter where they are. Messages can be routed to consumer IM clients, providing the possibility of replying on-the-go with mobile IM clients. And if website owners are not logged onto the Zopim Dashboard or their IM, Zopim detects that and switches to the offline messaging mode where visitors can leave their message.

Simplicity of design: Zopim’s Chatbar design is very much inspired by Gtalk within Gmail, which ingeniously allows users to chat while handling emails. Not only is this highly visible, it’s a more elegant way to handle chat than in a separate pop up browser window.

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BigAntSoft.com – Corporate Instant Messenger

November 11, 2008

BigAntSoft is a software company dedicated to the development of an efficient and convenient instant messenger, live chat application. BigAnt Corporate Instant Messenger is a smart and innovative IM solution which combines instant messaging, live chat and document management all in one solution.

With BigAnt IM you can enjoy the general instant messaging functions such as sending instant or offline messages, transferring files and folders, voice and video call, remote desktop capture, and much more to boost communication efficiency.

The built-in creative document management module enables each user to store and manage documents through the same IM dashboard with an easy switch. With this system you can electronically view, download, copy, paste, send, forward, and subscribe business documents and personal documents with ease.

BigAnt Live Chat is a value-added feature of BigAnt Messenger which allows you to host a web-based instant messaging system between your website visitors and a help desk on your own website in 15 minutes, providing your customers with the support they need.

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Livechatnow.com – Live Chat Software

June 4, 2008

As we all know, when running an online business, customer support is a key element. This website offers a great solution for customer support attention: Live chat.

Livechatnow.com offers live chat software and solutions for live help and customer support. Here you can learn more about this company and take a look at their products. All the main features of this software are posted here along with screenshots and price. In order to take a better look into it, you can download a free trial demo version. For that, first you need to submit some personal and business information. In case you are happy with their product, you can hire them for just 19.95 US dollars a month. In case you need further assistance, you can talk to their customer support. Guess how? Obviously by live chat. Finally, you can take a look at some other features you get when hiring their service such as polls, website monitoring, etc.

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Firef.ly – Live Chat Portal

May 17, 2008

Firefly is a real-time online chat tool that allows users to make live comments on a registered websites. Users do not need to download or sign up for anything to reap the benefits of this tool.

They only need to visit a website that has registered with it. Users navigate around the page and chat with other online users, initiating a conversation by simply starting to type. A conversation bubble appears over the typer’s curser, making for a freestyle chat. Site surfers can see each other’s cursers. All users’ public chats are stored in a queue to viewing. Furthermore, users that frequently utilized the website service may register, thus having the ability to view past conversations.

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