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10 Things Not to Say to Customers
Feb15

10 Things Not to Say to Customers

Customer service agents can ruin a company’s reputation simply by the words they choose. Most businesses train their customer support team how to respond to all kinds of problems. Saying “I’m sorry” is lesson No. 1 in the customer service handbook. But scripted responses don’t always do the job. In reality, 76 percent of consumers want to be spoken to in everyday language. Inevitably, at some point, agents will go off-script in an...

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5 Things To Keep In Mind For Office Happy Hours
Mar05

5 Things To Keep In Mind For Office Happy Hours

We are lucky to be living and working in a time when companies are going to pretty impressive lengths to help fortify office culture and generate a positive work dynamic. Sure, not every office has leadership that places importance on how their team members are feeling and proactively tries to improve the…

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EveryRule.com – Rules that Rule our Lives

Much of life is structured by rules, we live with and by them every day but have we ever really taken the time to examine them? EveryRule.com provides a large database of all sorts of rules. The site features every type of rule that you can imagine. From kids games to etiquette you’ll find out about the rules that make part of your daily existence and that perhaps you’d never really thought about before. Have you ever wanted to know...

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USA-Flag-Site.org – The American Flag

Usa-flag-site.org is the USA flag site, the home of all things patriotic, more than a banner, representing national symbols, songs, “one nation, under God, with Liberty and Justice for all”, with the largest amount of information on the American Flag. Within the American Flags Forum, you will be able to find discussions, articles, and other free features, within the American flag, country flags, world flags, national flags, small...

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Albion.com/netiquette – Proper Internet Behavior

It’s happened to all of us at some point in our internet experience: somebody typing in a chat room with their Caps Lock on unknowingly shouting, people posting horridly long posts in discussion rooms, or snooping around other people’s emails. Trying to get these people to adhere to conventional internet customs can be a bit of a hard job, or at least it used to be: Albion. com/netiquette is an eBook which will help you understand how...

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