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How to Transform Unhappy Customers Into Fans
Dec14

How to Transform Unhappy Customers Into Fans

A dissatisfied customer is a liability. We can all think of a situation where an unhappy customer turned into a risk for our business.

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Why the “Voice of the Customer” Is Louder Than Ever — And How Businesses Can Listen
Jun22

Why the “Voice of the Customer” Is Louder Than Ever — And How Businesses Can Listen

The days of companies running new products and services up the flagpole and hoping customers would salute are over for business owners.

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11 Ways To Make Direct Mail Marketing More Appealing To Customers
Jan20

11 Ways To Make Direct Mail Marketing More Appealing To Customers

Increase your chances of customers actually opening up your mail with these tips.

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How To Win Back Former Customers
Jan19

How To Win Back Former Customers

An apology plus a small change may be all that’s needed to regain lost customers.

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11 Great Gifts For Your Great Customers
Dec23

11 Great Gifts For Your Great Customers

Make your favorite customers feel special this year with these thoughtful gifts.

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