How to Transform Unhappy Customers Into Fans
A dissatisfied customer is a liability. We can all think of a situation where an unhappy customer turned into a risk for our business.
Why the “Voice of the Customer” Is Louder Than Ever — And How Businesses Can Listen
The days of companies running new products and services up the flagpole and hoping customers would salute are over for business owners.
11 Ways To Make Direct Mail Marketing More Appealing To Customers
Increase your chances of customers actually opening up your mail with these tips.
How To Win Back Former Customers
An apology plus a small change may be all that’s needed to regain lost customers.
11 Great Gifts For Your Great Customers
Make your favorite customers feel special this year with these thoughtful gifts.