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Why Your Refund Policy Matters
Nov13

Why Your Refund Policy Matters

The correlation between your refund policy and customer satisfaction is stronger than you might think.

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5 Ways To Create A High-Touch Customer Service Experience
Mar12

5 Ways To Create A High-Touch Customer Service Experience

While calling a customer service line recently, I experienced an automation merry-go-round that is all too familiar. Sixteen “press ones” later, a pre-recorded voice told me what I already knew. Frustrated, I called back and hit “zero” for the operator. I waited…until one answered and transferred me…

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