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4 Ways to Reduce eCommerce Business Costs
Jun03

4 Ways to Reduce eCommerce Business Costs

Most people who go into the eCommerce business do so because they know how profitable it can be. The future of shopping is online and it’s projected that eCommerce will account for more than $6.5 trillion in sales by 2023, which is 22% of global retail sales. But when you take a step back, you realize that no matter how profitable your business might be, the costs can be more than you ever imagined. To get your business back on track...

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10 Things Not to Say to Customers
Feb15

10 Things Not to Say to Customers

Customer service agents can ruin a company’s reputation simply by the words they choose. Most businesses train their customer support team how to respond to all kinds of problems. Saying “I’m sorry” is lesson No. 1 in the customer service handbook. But scripted responses don’t always do the job. In reality, 76 percent of consumers want to be spoken to in everyday language. Inevitably, at some point, agents will go off-script in an...

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How to Respond to Consistent Negative Clients
Jan18

How to Respond to Consistent Negative Clients

Negative reviews from clients. Just the mention of that phrase makes business owners cringe. Here are some ways to handle these constructively.

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Why the “Voice of the Customer” Is Louder Than Ever — And How Businesses Can Listen
Jun22

Why the “Voice of the Customer” Is Louder Than Ever — And How Businesses Can Listen

The days of companies running new products and services up the flagpole and hoping customers would salute are over for business owners.

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New Media Services Provides Affordable Digital Solutions To Your Customer Support Needs, And More
Dec12

New Media Services Provides Affordable Digital Solutions To Your Customer Support Needs, And More

When a start-up is first, well, starting up, it’s almost impossible for it to have the capacity to handle everything you need to get off the ground. Eventually, you’ll grow and be able to hire for things like customer support and web design, but until then, you still need those services. One possible solution? Outsourcing. New Media Services (NMS) is an outsourcing business that focuses on the digital world, and...

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