Why Your Refund Policy Matters
The correlation between your refund policy and customer satisfaction is stronger than you might think.
Antarctica Explorer And Mavenlink Founder Ray Grainger On Customer Satisfaction And Gives Startup Advice
Launched in 2009, Mavenlink is a cloud based solution and mobile app that allows users to access and manage business projects and transactions over the cloud. This thoroughly robust project management solution allows users to manage projects, send messages or emails, negotiate, send payments, and many…
American-furniture-warehouse.com – Furniture Company Aims for Complete Customer Satisfaction
American Furniture Warehouse (AFW) in Las Vegas, Nevada primarily sells furniture manufactured in the United States and markets to customers via the american-furniture-warehouse.com website. The North American emphasis extends even to AFW’s shipping policy, in that the company only sells and ships to clients in America or Canada. Buyers can purchase furniture and complementary items to go anywhere in a home.
Allegiance.com – Heeding the Voice of the Customer
It’s easy enough for a company to gather data on their customers – there is a never-ending flood of facts and figures available. But acting on that data and using it to improve the customer experience is not as easy – and that’s where Allegiance.com comes in. Allegiance is a leading provider of Voice of the Customer and Enterprise Feedback Management solutions – business terms for listening to customers, analyzing the data and recommending the proper actions.
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Get To Know Your Customer On A Deeper Level
Emoticons may be working their way back into our lives, but this time, a little smile can put money in your pockets. Sentiment analysis is a new marketing platform that has unveiled a new direction for marketers, and keeping costumers happy has never been more important.
Tabletquiz.com – Make Quizzes Or Surveys For Mobiles
At Tabletquiz.com you can create your quiz or survey with the topic you want, and send it through your mobile to all your contacts. This will be a useful tool either for playing with friends or relatives and have something to talk about in a future meeting. Imagine if you give a party for some anniversary of yours, it could be quite exciting for the invited guests to take the quiz with the promise of earning a good prize in case they answer correctly.
But also, you can create a survey for finding out about customer satisfaction if you run some business. The appealing feature of this service is that you can include pictures and videos as part of your quizzes, making them much more lively and entertaining than what simple text forms would be.
To start making your personalized survey you should visit Tabletquiz.com and register an account. After this you need to sign up and start making the questions and adding the pictures or videos you want to include. You may add up to seven multiple choice answers for some questions.
When you finish writing the questions (which you can modify later on, anyway), an e-mail will be sent to you with a link to install the quiz on your mobile. The process varies slightly depending if you use iPhone or Android, but both ways are explained in the webpage and in the end you’ll get the app’s icon on your home screen. Once this is achieved you can send the quiz to all your contacts and collect the responses.
When the process is ended, you can check the results on the website, and export them in csv format, which can be read on Microsoft Excel. Now that you’ve got your survey answered, it is up to you to make the best use of the information you obtained.
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NiceReply.com – A System For Evaluating Feedback
If you are a responsible manager, you already know that full customer satisfaction is something unattainable. No matter what you do, there is always someone somewhere that will feel like he got a raw deal.
That is bound to happen. The only thing you can do about that is try and make such situations be kept to as much of a bare minimum as possible. That is, you won’t make them vanish altogether, but you will be able to minimize them if you apply a little thought. A little thought, and also a little muscle. The thinking bit is up to you. The muscular one is up to tools such as Nice Reply.
Nice Reply can be termed a feedback evaluation system that will let you know how your customers feel when your team sends them a message replying to any question that they had put your company’s way. This is accomplished by adding a rating link to the email that can be used by the customer to evaluate your team’s response. A feedback center is provided for you to keep everything in full sight at all times, and swing into action quickly if that should be necessary.
The site is currently in public beta, and anybody can sign up for free. Once that has been done and your rating link has been generated, it is a mere matter of creating a couple of accounts for your employees and away you go.
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FeedbackJar.com – Consumer Support On The Web
FeedbackJar offers customers a new way to connect and interact among themselves, and it also provides brands with a space where they can communicate with their punters. Basically, using this service customers can help each other answer questions and discuss the products that they use on a daily basis, and businesses can join in these conversations anytime they wish.
To these effects, the main page includes a search tool that will empower you to furnish the name of the business or its description, and some data for pinpointing it like the City, State or ZIP code.
In addition to asking questions and sharing suggestions with others, the site will allow anybody to praise any brand or provider that gave him a satisfactory solution or rendered a salient service.
Furthermore, unclaimed businesses are not left out of the picture since they are notified of customer’s feedback through e-mail and mailed postcards. In this sense, it can be said that the service provided by FeedbackJar is as comprehensive as it can get.
The opening screen highlights the latest activity, so that if you spot any familiar names when you first check the site out you can just sign up (for free) and join right in the discussion.
RestaurantPoll.com – Customer Satisfaction Site
This website is a source of customer satisfaction information, regarding the restaurant industry. Your opinion as a customer is very important to the people involved with the restaurant business, that’s why they want you to express what you really feel about certain places.
In order to compensate for your help, you will have the chance of winning $ 500 (U.S dollars), every month you participate. The only things you need to do are register and fill in the surveys that they provide. They have a very strict privacy policy; you can be sure that you personal information won’t be published anywhere, and they won’t share it with anyone. You can learn more about the rules of this system at the link called “terms of use”. If you want to find out more details about the company that is behind these polls, you can take a look at the link “about”. State your opinion about the restaurants you visit and win $ 500. 
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Survelio.com – Survey as a Service
Survelio.com is a market research company specializing in Online Survey and data analysis.
Market Research/Survey is an integral part for running a business, data and insights provided on a just-in-time basis to facilitate increasing returns to scale. Survelio.com simplifies the online survey process by providing human and business intelligence with a combination of quality, speed, affordability, and service. Survelio.com provides survey as a service not only to get you the right information related to an individual’s work and growth capabilities, but also allows you to analyze methods for optimum utilization of your resources/products/needs and many such factors. This survey process includes a series of internally- developed “best practices” refined over progressive years of individual experience of the founders in areas of research and development. To maintain its position as a thought leader, Survelio.com continually studies the latest academic research and conducts its own internal studies. They incorporate the findings of this research into their online survey process, which currently includes numerous checkpoints that the project managers follow with every client.
Winn-dixiesurvey.com – Winn Dixie Customer Satisfaction Survey
By visiting this site you will be asked for completing a customer satisfaction survey designed by Winn Dixie Company.
Visiting this online destination will derive in you finding out all about a survey that was meant to evaluate customer satisfaction regarding the services that a company provides but which has been closed already. In case you were looking forward to completing it, the portal will not allow you to do so.
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