5 Ways Field Service Software Can Help Your Business

by Ryan Shank


It’s the 21st century. Whether you run a business that fixes toilets and leaky pipes or one that cleans gutters, smartphones, computers and the Internet are a large component of your operations. However, what you may not have realized is that there is more to the Internet than email and Google Maps. So why not harness the power of the World Wide Web? I promise — moving to the cloud will help you to run a more efficient business.


If you are on the fence about integrating a field service software, here are five reasons why you should go out with the old and in with the new based on our own customers’ experience:


  1. To keep track of your technicians and increase visibility. With your crew working remotely and often in dispersed geographical locations, it can be difficult to know whether your workforce is on task, on a job, or near a location where work needs to be done. When you move your business to the cloud, the ability to track your workforce is no longer a big, black hole. Your technicians will be running the integrated software on their smartphone or tablet. This means that you’ll have greater visibility and know where your crew is in real time, and when they are available to fix the next leaky roof.
  2. To connect in real time. Gone are the days of sending out your arborists, waiting for them to finish their daily jobs and bring the paperwork and payments back to the office. Moving your business to the cloud means that payments and data entry (paperwork) can now happen on site and in real time.
  3. To access data from anywhere. Perhaps you want to know historical job information, past and present invoices, customer information or even the crew’s schedule. Operating in the cloud will enable you to access this type of information when you’re on holiday with your family (we know you’re working even when you’re resting), on the other side of town, or away at a conference. Don’t let distance from your physical business location hinder your ability to do your job.
  4. To eliminate double-data entry. If it seems redundant and a waste of time to write invoices on site and transfer and translate messy handwriting to a computer when you get back to the office, that’s because it is. When you have your software in the cloud, data gets entered and sent to your database immediately. This efficiency feature may even allow crew members to complete an extra job at the end of the day, while eliminating what so many hate to do.
  5. To update easily and cost effectively. No need to have a closet full of expensive servers — besides, what would happen if something were to happen to them? There is no need to worry about storing your info in the cloud. It’s secure, waterproof and impossible to steal from if you have the right security measures in place. We’re also constantly updating the software, so you can have the latest and greatest with the click of a button. It’s unfortunate, but on-premise software becomes outdated the moment you get it set up.


As you can see, moving your business operations to the cloud just makes sense. Accessing your jobs and customers at any time from anywhere is a powerful thing. Don’t get left behind by doing things the old-fashioned way. Beat your competitors and “wow” your customers by taking advantage of technology.


Your business will flourish. Guaranteed.



Ryan ShankRyan Shank is the COO of Mhelpdesk, a field service software company that helps small businesses manage their jobs, scheduling and invoices.


Originally published by StartupCollective.


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