Do your e-commerce business products need to convert better or sell better? Glad you’re here. This short guide shares five important reasons why your business isn’t taking off and some effective solutions.
1. No (or not enough) traffic
Optimization makes the difference between a strong and weak e-commerce business. Without it, you just won’t see traffic flowing to your site. This can happen for a number of reasons, but lack of attention to detail is the main one.
Newbies to e-commerce have this problem more often. It might look simple on the surface, but e-commerce can get quite complex and require long working hours, lots of discipline, and an investment.
First and foremost, your site should be compatible with mobile browsers. Most people who buy items online do so on their smartphones, and your website should reflect that. You can try widgets designed specifically for mobile- and web-compatible browsers.
You might need a basic understanding of HTML depending on the way you’re running the site, but nothing that a novice can’t handle. Also, check your site’s loading speed. Slow websites push visitors away.
If your connection is fast, and the page is taking longer than five seconds to load, you probably need less CSS, HTML, and Javascript. High res photos or an excessive number of videos can make this happen.
2. Poor communication
Poor communication will lead to gaps in conversions because the seller and the buyer aren’t speaking the same language. The website owner needs to figure out what to improve, if they should start selling additional items, etc. If you’re doubtful, you can’t go wrong with a survey. Surveys can help you see what changes and upgrades are needed. You’ll receive feedback on existing items and suggestions for products you should be selling.
3. The site is user-unfriendly
User-friendliness should be any e-commerce owner’s main consideration when they set out to create a website. Too few tabs where there should be more or too many clustered tabs can cause visitors to lose interest in your e-commerce business.
If you don’t place the navigational menu in the right spot, your customers won’t reach the items they want to buy. Some businesses invest a lot of money, so their website layout will be perfect. Avoid confusing tabs and redundant buttons. Put your major tabs front and center, all in one area. One good place is the very top of the page below the header. Your most popular products can have their own clickable link, and you can put subcategories in drop-down menus. You shouldn’t have too many menus at the bottom.
4. Oversaturation
Usually, there is an excessive supply of products about to become obsolete. One way to find out if the market is saturated with your products is by assessing ads. If a product is getting a lot of views but isn’t selling well, it might be too widely available. Another way to check is by looking at developing e-commerce websites. They might sell the same items as you, although they are outside their main niche.
Obviously, selling unique items is one way to steer clear of oversaturation. You could also make lucrative offers of popular goods within a niche. This is a brilliant way of ramping up conversions.
5. Complicated checkout
Was there a better way to do the checkout the last time you bought something online? Complicated checkout processes are frustrating and can kill your conversion rates. They force people to abandon their carts and look for the product elsewhere.
Two of the most common mistakes e-commerce businesses make are publishing confusing instructions on completing a transaction and a poor website design.
To alleviate the process, reduce the number of actions needed and enable checkout without registering.
