Keeping customers happy means being able to respond to their reported problems quickly and efficiently. Unless you have a customer base of 10 people, using your inbox as a platform to respond to and track feedback and complaints is pretty inefficient. Not to mention incredibly frustrating.
Fear not! HappyFox is on the scene and ready to help. HappyFox is a cloud based help desk and customer support platform that helps streamline input and output into a ticket-based support system. Making it simple to stay on top of things, and keep clients happy.
The software lets users integrate their email accounts, calendars, and websites as to insure no report requests get missed. The interface is easy for those in the company and their customers to use. One of HappyFox’s biggest strengths is its customizability. Not only is the software compatible with practically every type of mobile device, (including Android, iOS, RIM-BlackBerry, Windows Phone), it also allows users to select from a host of features and tools in order to deliver the kind of support their clients expect.
Some of the things HappyFox offers its users are:
- Converts emails into “tickets”
- Intuitive user interface for clients and company owners
- In-depth reporting
- “Smart rules” for automation
- SLA Management
- Customizable Queue
- Canned actions
- Knowledge base & FAQ
- Customizable fields
- Prioritize tickets
- Advanced Search
- Merge Tickets
- CRM Integration
- Community Forum
- Live Chat Integration Capabilities
- Scheduled Reports
- Functional Mobile Apps
- REST API
- SSO: Google & SAML
- Manage Contacts
One of the most impressive features is that the phone integration allows users to connect with customers over the phone right from the support ticket system, and then transcribes the whole interaction. The transcript and the audio recording are then combined into a single ticket or record. Sounds like a dream for the company quality control guy.
Beyond providing a system that allows users to focus on their customers’ requests, HappyFox comes with in-depth analytical and reporting functions. In order to troubleshoot and get proactive, patterns in the types of problems your customers are having is necessary. This particular platform helps users identify trends in the kind of problems their customers report, making it easier to fine tune service delivery systems.
All of this translates into different type of support options. HappyFox divides support service into the following types:
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
It also supports 35 languages and can be embedded right onto the client’s company website. At its heart, HappyFox is a management tool. It tracks and organizes requests, and allows for requests to get automatically assigned to members of your team. It also makes collaboration both inside and outside of your organization easier and more efficient. The automated help desks cuts out redundancies and takes care of some of the more time consuming management tasks.
HappyFox is a subscription based service with plans starting at $9 a month (after a free 30 day trial). They get serious points for not even asking for credit card information during the trial period – no tricks… how novel right? There are different plans available which offer a good fit for different workloads. Ultimately HappyFox offers a viable platform for companies looking to kick customer service up a notch in a practical and results-based way. Check them out now at HappyFox.com.