search cancel

Your Customers Are On Mobile, So You Better Be Too

It should be no surprise to you by now, startup founder, that the world is going mobile. If it is, you should probably find a new profession or least take a break and do a whole lot of reading before you continue. According to the Pew Research Center, 90% of American adults own a cell phone and 64% have a smartphone, as of October 2014.

 

Here are a couple more stats to underline just how important the mobile market is becoming:

  • 67% of cell phone owners check their phones for messages, alerts, or call even when it’s not ringing of vibrating
  • 44% of cell phone owners have slept with their phones next to the bed so that they don’t miss anything while they’re sleeping
  • 29% of cell phone owners say that their phone is “something they can’t live without”

 

Add on the fact that, as of May 2013 (which is lightyears in tech-time), 63% of adult cell phone users were using their phones to go online, and there’s no denying that cell phones — and smartphones in particular — are the technological choice of the present and the future.

 

So if your users are on mobile, then you need to be too. While there are plenty of things you should be doing to meet them there, today we’re going to talk about capturing sales. Capturing sales is essential for any startup, but especially for those of you who are still early stage. Every customer counts, right?

 

MobiChat is a live chat module for your mobile website or app. Their responsive design means they fit seamlessly into your product, giving your users a pretty and nice experience. They also have their own proprietary technology called RealCapture, which allows customer service reps to “easily capture, validate, and post customer information right from in the chat.”

 

Screen Shot 2015-06-02 at 11.12.04 AM

 

They also offer a competitive pricing plan, charging per agent so that you can choose whether it’s a good fit for you and your startup. They start at $49 per month for one agent (their word for your company’s customer service rep) but will quote you per agent if you have more than that.

 

Mobile isn’t going anywhere, startup founders. Make sure that your company is prepared to handle your customers on mobile as those statistics listed above start tilting even heavier in the direction of the smartphone. Get with MobiChat now and make sure your customers are getting the best mobile customer service possible.

 

Photo Credits

MobiChat | Pexels

Author : Emma McGowan

Emma is a proud native of Burlington, Vermont, who has lived in six different countries over the past two years. She's living and loving the global nomad life and writing about technology and startups everywhere she goes. Check out more of her writing about tech on (the more titillating stuff) KinkAndCode.. Follow her on Twitter @MissEmmaMcG.

Share This Post On