This site offers tools; softwares and services that will help you improve your relationships with customers. Take a look at web’s research section and use one of the many resources available to learn more about customer service.
You can download manuals or videos to make it more interactive. Using all softwares provided at this site will help you understand your customer needs and improve or change what’s detected wrong. Tools are very easily configurable as they are featured with drag-and-drop workspace design. Not so sure about selecting these products? You may want to check “customers” and learn which companies used management resources at rightnow.com