When a start-up is first, well, starting up, it’s almost impossible for it to have the capacity to handle everything you need to get off the ground. Eventually, you’ll grow and be able to hire for things like customer support and web design, but until then, you still need those services. One possible solution? Outsourcing.
New Media Services (NMS)
is an outsourcing business that focuses on the digital world, and specializes in providing digital solutions using a skilled workforce and quality tech platforms. NMS aims increase the productivity of your business by providing affordable operational and customer support services, which in turn eases your business resource demands and costs. Specifically, they provide back-end services covering messaging systems, moderation, manpower, voice and text-based customer support as well as design and app development.
New Media Services offers a number of services that may be valuable to your start-up, including but not limited to:
Live Chat – NMS offers IM, email, and SMS live chat options through their live operator online platform for your customer service needs, so that your end-users can get the information they need in an instant.
Customer Support – With services like voice support, escalation management, customer support tickets, order verification, and refund payment solutions, NMS offers the whole package for taking care of your customers in a professional manner.
Web Design and App Development – Whether you need help with general web design, banners, or logos, NMS has you covered when it comes to establishing your brand identity. Even better? They also offer app development services.
SEO and Content – NMS can help you increase your website, brand, and product/services visibility and ranking with SEO and content writing. Options include profile and content creation, content management, marketing and intro messages, email spam management, and document and website translation.
Content Moderation – Whether you want to make sure that your customers don’t get exposed to profanity, scammers, or unwanted ads on your site? NMS offers content and text moderation, social media moderation, video/image moderation, scammer moderation, and ad compliance moderation.
Social Media – NMS offers everything you need for social media, from strategy to content to advertising to community management.
If you’re in need of digital solutions for customer service/support, SEO, social media, any more, connect with an NMS representative through their contact form or via an inquiry through their Live Chat Support, specify what you need, and they’ll take care of the rest!