– Remote Access & Support Software

InstantHousecall.comInstant Housecall is a software solution geared toward corporations and individuals that lets I.T. helpdesks provide remote support by viewing and controlling personal computers, regardless of where the user is located.

They offer three versions of their software:
Free Edition – free for personal use:

Express Edition – full featured remote support for small businesses and one-man I.T. shops
Professional Edition – full featured remote support and unattended remote access with full branding capability

Its official site advertises it as “View and control remote PCs through firewalls in seconds.” The business software is available in two different incarnations, namely “Express” and “Professional”. One of the differences between the former and the latter seems to be that the “Express” offers remote support, but does not offer unattended remote access or branding, whereas “Professional” offers branding, unattended access, and other features geared toward medium and larger businesses.

In both cases, industries and companies will benefit from a system whereby they can monitor remote support activities and revenue generation while having access to instant messaging and delivery of remote support to unlimited customers.

Remote access for customers is implemented by invitation only. This means that the company’s representative leaves his calling card on the customer’s desktop in order to make it simpler for them to get remote access from the corporation. In Their Own Words

“View and control remote PCs through firewalls in seconds. Deliver on-demand remote support and get remote access to unattended computers with a single tool.”

Why It Might Be A Killer

It is a practical tool that can strengthen the bonds between companies and customers.

Some Questions About

How easy is this application to configure? What are the system’s requirements for running it?

Configuration of Instant Housecall simple for small and large businesses alike. It takes less than two minutes to set up, you never have to configure routers or firewalls, and its intuitive interface lets technicians hit the ground running in minutes. Instant Housecall works on all versions of Windows, from Windows 95 to Windows Vista.