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FonGenie.com – An Answering Service For Your Business

FonGenie.comHeadquartered in California, this company specializes in communication technology and it has created a utility that aims to make for smoother communication among small businesses and their punters.

What it does is answering the phone for you, greeting callers and interacting with them by giving answers to the most recurrent and common questions that can be put your company’s way.

As the team behind it explains, FonGenie does not substitute human interaction but rather enhance the experience for every single individual who is involved within the process. It provides the user with a sort of data mining engine that keeps track of different aspects of the telephone traffic by way of charts and reports that highlight information like caller’s behavior, engagement for each call and the items that have been listened to the most. It is also capable of monitoring the frequency of calls from any given customer.

The ultimate aim of the site is to turn analytic reporting into a more proactive and organic task, and let anybody shorten the distance that separates data collation and its actual assessment. It also intends to bring together the telephone and social media, and as such it is worth a definitive look if you are weighing up how to bolster the standing of your business.

FonGenie.com In Their Own Words

“FonGenie answers the phone at your retail and small business. It will greet callers, interact with them by giving them answers to frequently asked questions, and best of all it will position and up-sell your products and services. We do not replace the human interaction, but enhance the experience for both customers and yourself.

Advanced analytics built from the ground up with retail and small business owners in mind give you a data mining engine that continually monitors every aspect of the telephone traffic. Your callers’ behavior is automatically highlighted with the most important information for business owners and managers to act upon. It is filled with charts and reports showing the number of calls during a time-frame, engagements for each calls, most listened specials or menus, frequency of calls from a customer and much more. The main goal is to make analytics reporting proactive and shorten the time between aggregating and analyzing data, drawing conclusions and taking actions based on the collective intelligence.”

Why FonGenie.com It Might Be A Killer

It has the potential for letting businesses give customers a better service and measure every single aspect of its efficacy.

Some Questions About FonGenie.com

How much does it cost? Are there different plans for you to choose from? FonGenie.com

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