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10 Things Not to Say to Customers
Feb15

10 Things Not to Say to Customers

Customer service agents can ruin a company’s reputation simply by the words they choose. Most businesses train their customer support team how to respond to all kinds of problems. Saying “I’m sorry” is lesson No. 1 in the customer service handbook. But scripted responses don’t always do the job. In reality, 76 percent of consumers want to be spoken to in everyday language. Inevitably, at some point, agents will go off-script in an...

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