Conversational AI Agents Boost Customer Satisfaction in Turbulent Times
Among the many disruptions brought on by the COVID-19 pandemic and the subsequent e-commerce boom is a massively increased consumer demand for customer support related to everything from FAQ answers to order tracking. Businesses have faced significant pressure to pivot their operations in real time to maintain customer satisfaction and engagement in an online world, and many are turning to AI-enabled virtual agents to help them stay ahead of these new challenges.
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