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Based in New York City, NY, ICC/Decision Service is a company which designs and runs customer experience management programs. They have been in the business for over 29 years up to now, providing companies with highly successful programs. They’ve got a state of the art exhaustive approach, which includes mystery shopping, compliance and performance audits, intercept interviews, competitive analysis, surveys, among others. To maintain their excellent service up to the modern world’s standards they’ve got technology operating 24/7. Moreover, this technology allows them to create a customiz...  read more
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Iccds.com offer some useful business management tools and services to enhance customer experience. Some of the main powerful management tools they offer are mystery shopping, competitive shopping, compliance audits, visual merchandising, costumer surveys, employee surveys, comment cards, intercept interviews and ad hoc studies, each of these tools have a descriptive .pdf file link below which you can download or read online for further details about each tool. At the top main menu you can find the following categories, home, about us, services, news and events, Faq for frequently asked questio... read more
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