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BizRoof is a newly launched CRM (customer relationship management) software based in San Francisco. The SaaS carries an elegantly simple feature set with attributes such as scheduling, organization and storing. The platform delivers a collaborative CRM system which can be shared amongst users. There are four main constituents: the primary dashboard, the people and organization sections, and events. People consists of contacts in your address book. Organizations are companies, associations and other social groupings. There’s event tracking and an event chain monitoring system. You’l...  read more
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SsaNet.com is the official website of Sinclair Customer Metrics, an American company that helps other companies to optimally measure and manage the customer service they provide. The company is headquartered in San Antonio, Texas and it was founded in 1987 as an offshoot of Sinclair & Associates, an advertising and marketing company. Here you can learn everything about them including history and company profile. All their products and services are listed and explained here with main features and fees. In addition to this, you can find all their latest news as well as their major upcoming event... read more
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Ecompanystore.com is located in Alpharetta, Georgia. They have been providing leveraging technology and corporate logo merchandise since they opened their doors in 1994. They have helped many clients ever since, such as: Microsoft, Bayer, CIGNA, Boise, HBO, etc. These are some of the biggest companies in the world, and they have trusted Ecompanystore.com to provide them with the best branded merchandise available in the market. On the main page of the web site there are diverse links, like: corporate programs, proven results, customer care, suppliers, and press room. If you want to know more t... read more
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If you are looking to spend your evening in a place where you can enjoy a nice meal, and where you will be treated like royalty, Rock Bottom is probably your best option. These restaurants are the ideal meeting place for friends and families. When you visit these restaurants, you don’t need to worry about money, because the prices are reasonable and moderate. The menu includes a very varied range of food, which goes from a Texas Fire Steak to White Cheddar Mashed Potatoes, among many other options. Rock Bottom produces its own beer, and they are really proud of it. They have become experts i... read more
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So you think Customer Service is something anyone could do? Then you’ve got no idea what Customer Service/Tech Repair/Help Desk is all about. Take a look at this great new site to learn what some people have to go through during office hours, and examine their mantra: “ClientCopia: To cope with difficulties of a client attaining professional services and act to overcome them, despite that client’s blatant stupidity” –that’s ClientCopia: Bash.org’s twin. This site, like the one it takes after, collects quotes that will definitely make your day, by realizing that you could be so mu... read more
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Dimoutshoes.com is the online shoe store that will provide you with innovative shoes that will add your personality a new attitude. The store has a large stock of sexy shoes for women, including a great variety of models and sizes. It offers many styles of shoes from Stiletto high heels all the way, to Goth Shoes and platform boots. You will immediately realize the large selection of shoes and boots available, some of which you can’t find every day. The store’s goal is to make customers into repeat and life long buyers. You will find that costumer service is top notch and there are specia... read more
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Reality Click is a company that was born in 1999. They realized that the Internet was deteriorating the relationship between customers and companies, because customers were unable to provide feedback to the companies. This system was created by marketers, who understood that customers needed a place where they could explain with their own words, whatever they felt about a specific topic. Nevertheless, Reality Click knows that customers need to be guided into these procedures so that the information they provide is useful for the company. Their main customers include brands like Chrysler, and D... read more
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SmartJabber is a chat-based solution for improving online support, retaining customers, and increasing sales by avoiding shopping cart abandonment. If you have an online store, you will probably agree that many sales are abandoned just before the close of the sale. One of the major reasons for this is that customers doubt the seriousness of the company and the chances of actually receiving what they are paying for. Implementing chat customer service directly on your website can help you to minimize this lack of confidence by allowing sales executives to reach out to potential customers to tal... read more
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Suggestionbox, which went live yesterday, is offering a service to companies that will allow them to streamline how they deal with customer complaints and suggestions. The “old school” way of taking customer suggestions is by having them fill out a card and then placing it in a box. The customer generally has no idea whether their suggestion has been read and accounted for or whether the suggestion is still sitting in a box somewhere. Suggestionbox.com offers an online solution for companies that enables customers to fill out their suggestion online and receive status updates every time ... read more
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Today, everything’s about 2.0. This has a number of implications and explanations, but the general consensus is that interactivity + shareability + content, content and more content = Web 2.0 heaven. Businesses and even major corporations have taken to it largely by adding social networking components to their websites. Backbase, a company specializing in Ajax and rich web applications has spearheaded the movement to get businesses and enterprises into Web 2.0 mode. They offer a range of software solutions to help businesses reach out to customers. Among Backbase’s offerings is a rich onli... read more
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When you are working with clients, it is very important to assist them with anything they need. The clients are one of the most valuable parts of the market, and clearing doubts and assisting them when they need is very important to maintain the company’s prestige. For this reason customerservicez.com is a site which tries to guide the people which are responsible for customer service. In this site they recommend you ways of improving the customer service of any company, as well as providing you links that can help you with the training of the person who will do the job of assisting the cust... read more
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GetSatisfaction has one simple goal in mind: your satisfaction. The premise banks on the fact that people buy products, they use products, and at one point or another there’s something left to be wanted. GetSatisfication aims to resolve that by providing a direct link between the customer and the companies that provide the products. Thus companies can use the site to get feedback, to bounce around ideas, and to support their customers, who in turn, can ask questions, start conversations and voice their opinions. It’s a new take on customer service. It also provides users with a means ... read more
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