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SmartJabber is a chat-based solution for improving online support, retaining customers, and increasing sales by avoiding shopping cart abandonment. If you have an online store, you will probably agree that many sales are abandoned just before the close of the sale. One of the major reasons for this is that customers doubt the seriousness of the company and the chances of actually receiving what they are paying for. Implementing chat customer service directly on your website can help you to minimize this lack of confidence by allowing sales executives to reach out to potential customers to talk them through any doubts they might have and assuring them as to the trustworthy nature of your company.
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“For every three customers who plans to buy from your site, statistics show that approximately two will turn away, right before checkout. This means that your site could be losing an immeasurable amount of profit, every second. The answer is chat marketing. SmartJabber targets every last sale through the use of the highest quality interactive chat agent technology, guaranteed.”
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| Why it might be a killer | |||
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Chat would appear to be the ideal solution for online customer service and sales. SmartJabber provides a complete solution at a reasonable cost and the implementation of this service will almost certainly increase sales and retention.
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| Some questions | |||
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Will some people shy away from being chatted to in this manner? Many may feel that this is too intrusive and back away from a purchase.
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| Category: eCommerce | tags:
chat customer service online chat sales chat platform smartjabber
