Validas, a developer of real-time wireless bill analysis technology, has launched a new, online bill audit engine, rate plan analysis and invoice validation service. By uploading their billing statements, users can access Validas' secure service that provides bill validation, itemized usage histories, and best plan advice within seconds. For companies with many mobile users, monitoring usage and managing costs can be difficult because the appropriate tools are rarely provided. Validas offers a tool for enterprises that it is easy to implement and immediately provides the information required to validate operator invoices, optimize employee expensed rate plans, and create itemized expense reports. Validas answers questions that are common to all wireless subscribers who are confused about their bills. Why is my cell phone bill different from the rate plan I was offered? Is my wireless plan the one that's best for me? Was I billed correctly for my usage? Validas provides a thorough breakdown, using deep business analytics, to highlight information that provides each user with verification details for all of their charges and allows them to compare their current wireless plan to their providers' latest options. Validas also insures that every bill is accurate, to avoid over-billing errors that arise but typically go unnoticed.
"Validate: Our secure technology reads your bill and makes sure your charges line up with the plan you've signed up for.
Reports: We breakdown your charges in the language you need to approach your carrier and fix any inaccuracies. We promise that you have yet to see anything like this!
Save: The average Validas subscriber saves an estimated $240 per year. What would you do with the money you'd save?"
Reports: We breakdown your charges in the language you need to approach your carrier and fix any inaccuracies. We promise that you have yet to see anything like this!
Save: The average Validas subscriber saves an estimated $240 per year. What would you do with the money you'd save?"
More than 55% of the wireless users have contacted their wireless service provider's customer service department for assistance within the past year (July 2006), the average number of contacts necessary to resolve an inquiry by phone is 1.87-up from 1.76 in the previous reporting period, the average initial reported hold time on calls to the customer service department is 3.58 minutes. In comparison, it takes an average of 8 minutes before speaking in-person to a representative at one of the provider's retail stores, more than four in ten customers (42%) contact their provider with a billing-related service inquiry, with 55 percent of these contacts attributed to inaccurate charges. Additionally, 30 percent of all customer care inquiries are call-quality related.
Which wireless telephone carriers do they currently analyze? How good is the quality of the service? How many people are willing to pay for these type of services?
