ClixConnect.com - 24hr Live-Chat Sales & Support Service

ClixConnect aims to change the way small and medium sized online retailers interact with visitors to their websites. ClixConnect provides online retailers with software that enables them to place a "live-chat" button on their websites. This live chat button enables online merchants to respond to inquiries of prospective buyers on their websites in real-time, either with ClixConnect operators or their company operators. Best of all, you can use both: have your own operators during certain hours and use ClixConnect operators on off-hours. The site software even has the ability to up-sell features that will detect if a person is buying a red shirt, and then recommend the complimentary jeans to go with it.

ClixConnect enables web-merchants to emulate the personalized service and attention given to customers in traditional brick-and-mortal retail outlets on their websites.

In the crowded internet retailing world (particularly for smaller organizations), you need every edge you can to get and retain customers -- having a live-chat option is one of the ways to make your customers happy.

Their site traffic is low; how are they marketing their services to the business community? Are their prices competitive with other companies that offer similar services? Are they making a profit?