ActiveReception.com - On Demand Live Chat

ActiveReception is a business app which enables customers to connect with company representatives directly from the site. Essentially, it’s online chat except that the operators have real time information about their visitors, meaning they can offer help and better inform them about their needs. Site visitors initiate the conversation via a live chat button provided by ActiveReception. Ready content which consist of one or more lines—for greeting, answering questions, or other content—can be implemented to improve response time; additionally, uploaded files, urls and documents such as brochures or case studies can provided during the chat. Messages received while live chat is not available are stored in one place so that you can access them later. A free 30 day trial version is available.

“ActiveReception is an on-demand service that enables you to monitor and interact with visitors in real time on your website.
ActiveReception allows website visitors to connect to a company representative ("Operator") and have their questions answered instantly by clicking on a chat button embedded on the web site.
Your operators have real-time information about your real-time visitors; allowing them to initiate conversation and offer them help or inform about your latest offers, products, or promotions.”

ActiveResponse helps companies generate new streams of revenue. It allows businesses to cater directly to the needs of their clients all over the world. Rather spending a fortune on call centers, sales support teams, customer care teams and technical support staff, businesses can take advantage of ActiveResponse and get the same benefits as any large corporation.

How is ActiveResponse going to draw in customers? How reliable is their own customer support team? Are site visitors responsive?