GetSatisfaction.com - Customer Service Goes 2.0

GetSatisfaction has one simple goal in mind: your satisfaction. The premise banks on the fact that people buy products, they use products, and at one point or another there’s something left to be wanted.

GetSatisfication aims to resolve that by providing a direct link between the customer and the companies that provide the products. Thus companies can use the site to get feedback, to bounce around ideas, and to support their customers, who in turn, can ask questions, start conversations and voice their opinions. It’s a new take on customer service. It also provides users with a means to help their fellow community members by pooling their knowledge. If someone doesn’t know about one company’s shipping prices, another person might; or if one fellow can’t seem to embed a jpeg in x program, there’s likely someone out there who does know how.