GetHuman.com - Stop Talking to Machines

You know the message. It’s the no nonsense monotonous voice of corporations—call it the secretary as machine, the I Robot, voicemail or whatever have. It comes in different variations, but the message is invariably the same and goes along the lines of: ‘Hello You’ve reached Corporate America, listen carefully because we’ve recently changed our options. For Support dial 1, for upgrades dial 2, for Spanish, dial Mexico, and for complaints hangup.’ This is the voice of corporate America, a machine. Hate it? Now you don’t have to waste minutes on the phone with a machine. Get Human wants to help. Get Human is a recently revamped website designed with the consumer in mind. To put it briefly, it lists cheat codes to get through to real, live, talking humans for hundreds of companies ranging from 1-800- Flowers to United Airlines. Get Human also has a list of caller tips as well consumer ratings for each company. The service is free to use.

“The gethuman™ movement was created from the voices of millions of consumers who want to be treated with dignity when they contact an enterprise for customer support. Our goal is to convince enterprises that providing high quality customer service and having satisfied customers costs much less than providing low quality customer service and having unsatisfied customers.”

Get Human is a clever way to try and beat the phone systems that have become a standard evil and burden when it comes to customer service. It provides tips and a lot of useful information on how to get what you want faster.

Do the Get Human tips really save that much time? Is it updated regularly? Will users get results?