Zendesk.com - Help Desk 2.0

Zendesk is a modern help desk system in a hosted environment. The help desk is the single-point-of-contact between your end-users and you as a service provider.

Working with a professional-grade system gives your customers a comforting service experience, and it allows you to monitor and improve your support services while being able to capitalize on the end-user feedback to further improve your products and services. Zendesk is a professional-grade help desk system. It has been designed using ITIL best practices and is in every possible way geared towards providing support and service. Not customer relationship management, bug tracking or project management. Zendesk is the just-right solution for end-user support. Zendesk provides a comprehensive API allowing developers to extend Zendesk with widgets and hook into Zendesk and connect it to third-party applications. It is implemented as plain XML or JSON over HTTP using REST. Due to its nature the API is accessible via any platform and scripting language. Zendesk provides both inbound and outbound e-mail integration. When you sign up for a Zendesk account, an e-mail account is automatically created with the address: support@accountname.zendesk.com. You can reconfigure Zendesk to use an e-mail address in your own domain. Simply reroute your support mails to your Zendesk account and benefit from the neat and tidy service experience that Zendesk offers.