Utopy.com - Customer Intelligence Solutions

First established in the year 1999, Utopy is a purveyor of customer intelligence solutions whose flagship product is tailor-made for Fortune 500 companies. Titled “SpeechMiner”, it is a tool for achieving customer intelligence via speech analytics.


A product like this one lets companies understand what are the motivations behind the behavior of their customers, as well as having a clear insight into existing market trends. Moreover, SpeechMiner is a vendor-agnostic tool, effectively providing the user with as many recording vendors as he wishes for speech analytics.





A customer intelligence dashboard offers the user visibility into both customer feedback and perception, while a review tool is provided for the understanding of trends as they come and go. The application comes complete with a reporting engine that includes standard and customizable reporting templates, and tools for conducting ad-hoc queries to accommodate any changes an existing business goes through.



SpeechMiner supports single and multi-site environments alike, and multi-agent calls (IE, situations in which a call has different types of agents) are also taken into account. Of course, features like e-mail alert messages and internal back-up mechanisms are also included. 30 different languages are likewise supported, providing the same intelligence about customers in markets spread all around the world.