Utopy.com - Customer Intelligence Solutions

First established in the year 1999, Utopy is a purveyor of customer intelligence solutions whose flagship product is tailor-made for Fortune 500 companies. Titled “SpeechMiner”, it is a tool for achieving customer intelligence via speech analytics.
A product like this one lets companies understand what are the motivations behind the behavior of their customers, as well as having a clear insight into existing market trends. Moreover, SpeechMiner is a vendor-agnostic tool, effectively providing the user with as many recording vendors as he wishes for speech analytics.



A customer intelligence dashboard offers the user visibility into both customer feedback and perception, while a review tool is provided for the understanding of trends as they come and go. The application comes complete with a reporting engine that includes standard and customizable reporting templates, and tools for conducting ad-hoc queries to accommodate any changes an existing business goes through.



SpeechMiner supports single and multi-site environments alike, and multi-agent calls (IE, situations in which a call has different types of agents) are also taken into account. Of course, features like e-mail alert messages and internal back-up mechanisms are also included. 30 different languages are likewise supported, providing the same intelligence about customers in markets spread all around the world.

“UTOPY Customer Intelligence offers enterprise decision makers an incomparable window into customer and prospect behavior.”

Telephone communications play a pivotal role in today’s market, and a tool for analyzing phone conversations is more than useful.

What are the supported languages? Which languages are going to be added in the future?