Hothelpdesk.com - Web-Based Help Desk

Hothelpdesk is an online help desk for customer support with trouble ticket management and email management. The basic edition is available at no cost and requires no downloads or plug-ins. You can access Hothelpdesk from any browser allowing you to run your customer service from anywhere. The free service is probably all that you will need if you are running a small web-based business and the paid-service would be ideal for larger companies. Allow customers to create tickets and easily set up the structure that will enable you to efficiently deal with complaints and questions. Create an unlimited amount of departments allowing customers to get in contact with the right person quickly.

“Hot Help Desk software is a free online helpdesk for customer support service, trouble ticket management and email management. It's a 100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or through email easily, so technicians are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. The free Help Desk solution also provide powerful service modules like automatic email notification, searchable knowledge base, administrable download and reports analyzer.”

There are literally millions of start-up companies who can’t afford a good customer service solution at the beginning. This free service will allow these small companies to offer a high-level of customer service without having to break the bank.

Will businesses want to store their customer data on someone else’s servers? Businesses are often rightfully weary of hosting their customer data on a third party’s servers. Also, they should consider contracting an editor as the text on the page is riddled with grammatical errors.