eTalkup.com - Helping Customers

Shopping online is not always as self explanatory as one may think. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. As a company you want everyone who visits your site to be a happy client who will consume, eTalkup helps companies make money by giving them the ability to give great customer service. With eTalkup you can introduce your products and most importantly you can instantly answer any questions your customers may have about your products. eTalkup provides many customer service functions such as: Instant message IM, voice call, sharing images and files, and tracking services. If you are familiar with Windows instant messenger, eTalkup works in a similar manner. If your customers can get the answers to their questions they are more likely to make a purchase. The tracking services can help inform you of what type of clients are interested in your products: when they visited your site, from where, etc… There are three registration options ranging in price and features. There is a free version which is designed for independent, smaller businesses. Communicate with your customers by using eTalkup.

"eTalkup is an online interactive communication system. We leverage your online business by integrating web IM, Audio/video call through voice over IP, data transfer, and management tools. Your websites will turn into an online contact center. Your customers now can directly contact with your service team through your web portal without barriers. There will be no missing calls or missing customer visit. Your client relation management and advisement pushing will never be as hard as it used to be."

eTalkup.com has a professional interface. All of the content on the site is useful and clear. The demo videos are very helpful. eTalkup does address an important issue with customer service. In many cases customers leave feedback and never receive a response, you can assure that your customer will get an answer by using eTalkup. eTalkup seems to be easy to use and the three versions is a good way to address the needs of different types of companies.

It would be great if eTalkup had a testimonial section with the opinions of different types of companies about the service. Having IM guiding visitors through the site would also be a fun idea, it would be a perfect example of the service.