ChatStat.com - Live Chat and Web Analytics in One

Wish your live customer support could be as effective on the internet as it is in real life? Chat Stat aims to make the online customer experience more similar to the experience they might have in your store, from the storefront greeting to ongoing interaction with tech support. This free service comes with both revolutionary interactive chat features as well as tracking technology for your eCommerce website.

You have the ability to conduct chatting sessions with website visitors, you can even initiate conversation (i.e. “How May I Help You?”) by clicking on their IP address. ChatStat aggregates all major Instant Messenger clients (AOL, ICQ, Yahoo! MSN, GoogleTalk and Skype) using similar chatting formats. As far as the website tracking features go, you have all of the popular analytics tools, where your traffic is coming from, how long they stayed, what path they took through your website, what paged they left and more analytics for your search engine.

“ChatStat provides every website owner, and eCommerce store with live interaction and tracking technology, making every dialog with their prospects and customers as effective as if they walked into a storefront and were greeted by their most talented staff. ChatStat"s innovative Live Customer Interaction system applies the Web 2.0 paradigm to instant ‘live" human interaction and web analytics. The ability to conduct live chat with both website visitors and any of the supported IM clients (AOL, ICQ, Yahoo, MSN, GoogleTalk, and Skype) using a familiar instant messenger interface. ChatStat FREE comes with completely unlimited live chat for two operator seats, and if you want to support live chat across multiple sites, just enable the Feature on Demand!”

As of now, they are offering a free beta model with limited options for free with two users. From there, they don’t go into too much detail about pricing plans, but explain that you pay for features as you need them, so you won’t be getting any of the colors you hate in the M&M bag of features. What is going to make this site killer are these smaller factors of difference within their features, for instance: their “right click” transfer which eliminates a few steps you would normally take to transfer a chatter to a different operator. Definitely their instant loading client side chat window will do wonders for them, as it makes live customer support that much more available to the customer, and makes their online experience more similar to the one they might have in real life.

They have a tab on their dashboard labeled “pricing” but interestingly enough, have little to no information about any pricing plans for in-demand features. How long into their beta testing will they decide how to price their features, and how will website owners react to this, given that previously they could get the same features for free from similar software?

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