GetSatisfaction.com - Improve Customer Satisfaction

The bar none best way to improve a product or service is to talk with the customers who use them. Satisfaction Unlimited is a company who is taking advantage of this knowledge base and using it to help new companies.

Crowdsourcing is the technical term for using customers to get feedback and support. This site works by setting up networks of forums and corporate discussion boards and inviting clients to share their opinions. The customers can use the forums to ask suggest changes, ask questions, complain and discuss whatever is on their mind. The boards and forums are open which means that questions can be answered by other customers or by the people responsible in the company itself. So far, over 200 companies are increasing their customer satisfaction with getsatisfaction.com. This system is a great way to tap into the real needs of the customers and is more helpful than hiring a consultant to guess what the problems might be.