If you have recent visit Pep Boys, in pepboyssurvey.com you can make your feedback of your experience shopping there. It would only take a few minutes, but it could make your comeback more pleasure. They encourage you to tell them exactly how you feel, openly, about their products and services. They want to make sure that you enjoy the customer service each time you drop by one of their stores. Firs you have to choose if your feedback would be on a product purchase, or on a service repair. Once you choose that, you will have to enter your contact information including name, last name, email address, street address, state, city, zip code, and then click where it says Start Survey. There you would be able to tell Pep Boy, about your experience. If it was a good experience, they probably continue doing things right. If it was a bad experience, it also could be very helpful, because they probably would try to change those things that made your visit to Pep Boys a bad experience