American Telecom is a purveyor of internet phones. These are telephones that look similar to conventional ones, yet instead of relying on old technologies the voice is digitally carried over the Internet. The phone is plugged into an Internet router or broadband modem instead of a phone jack. As a result, Internet phones can effectively replace the existing phone lines within a household, or act as a complimentary phone line. In addition to that, American Telecom provides a service that is entitled “Pay ‘n’ Talk”, which makes for long distance calls at lower rates. The rate per minute to several frequently called countries is provided in the form of a chart for easy reference. Online support is provided by means of a collection of manuals and a Frequently Asked Questions page that lets the visitor carry out the transition from traditional phones to the Internet devices that the company deals with in a supple manner.