ZohoCRM.com - Zoho Gets into Sales

You know Zoho, the web-based software behemoth that has bravely taken on Microsoft and currently offers a bevy of software solution products including, an Office-like word processing suite, invoicing, databases, chat, organizer, web conferencing, note taker, wiki, and the list goes on. And it’s all available online so you can be productive no matter where you are, from Seattle to Capetown. There’s no excuse not to work. Now there's a new product to add to the list. It’s called Zoho CRM and it’s their solution to sales and marketing. It’s akin to SalesForce. Zoho CRM offers customer service support, inventory management, reports, dashboards, security, sales forecasts and analysis, and plenty of other features to help you be more productive and increase sales. It even has an Outlook plugin. Zoho CRM comes in three editions ranging from the Free edition to the $25/month Enterprise Edition.

“Zoho CRM empowers organizations with a complete relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.”

Zoho CRM looks like prime competition to SalesForce. It’s already got a good foothold on the web-based office suite software solutions. So it’s only fitting that it got into the CRM field?

Can Zoho CRM attract the customers it needs? Will they be happy with the product? Or will they want more? How will Zoho compete?