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In their own words
"Queplix increases your company's profitability by promoting Customer Loyalty, Brand Name recognition and Customer Retention.
Traditional CRM vendors focus primarily on the acquisition portion of the Customer's life cycle. It is a known fact that it takes a much bigger budget to acquire a new customer than to keep existing customers loyal.
QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. That portion of the life cycle has been largely underserved both in the Enterprise segment as well as the Mid-market.
In order to stay competitive in today's global economy, more and more companies realize that their Customer Care must be treated as a Profit Center, as opposed to traditional thinking of it as a Cost Center. By enabling the superior Customer Experience, companies realize the full potential in Customer's Loyalty, Brand Name Recognition and Customer Retention, all leading to increase in profits.
The goal of QueWeb Customer Care solution is to promote Customer Care and create a delightful Customer Experience."
Why it might be a killer
Queplix.com has a sleek interface and is very organized and easy to use and find information. The Queplix software is easy to implement and you do not need high IT skills to use the software. The software works with the existing infrastructure and adapts to each individual business and Queplix also provides training. There are other customer care solutions that offer similar services, how will Queplix deal with competition?
Some questions
Although implementation of Queplix may be easy it is not quick, it takes from one to three months, will business want to wait that long?
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