SnapABug.com - Customer Support Goes Visual

Any sound trader knows that supporting the customer once the actual sale has been made is as important as having landed the sale itself. A happy customer is a returning customer, and in the event you are a retailer who wants to offer your punterss as much of a thorough service as possible then this site will be worth a peek.

Essentially, SnapABug is a widget whereby you can add a button that will let you see exactly what your customer is seeing on his or her screen. In this way, the support cycle is reduced as answers can be arrived at in a more straightforward fashion since you can learn more about the customer’s environment on the spot.. And reducing such a cycle also means that you will save on operating costs.

At the end of the day, it is as they say on the site: keeping an existing consumer happy is far more effective than trying to acquire a new one. If you feel that describes the way you currently do business, then this site deserves a brief glance at the very least.

"Effective Customer Feedback & Communication. Put the SnapABug button on your site and see what your users are seeing. Reduce your support cycle and costs but providing the right answer. Improve you customer satisfaction."

It is a very accurate way of showing customers how much you care.

Is the widget provided at no cost? How much can you configure it?